The Outlook & Sync blog » ReplyButler http://blog.itsth.com MS Outloook addins, file and Outlook synchronization Tue, 17 Aug 2010 09:27:00 +0000 en hourly 1 http://wordpress.org/?v=3.0 ReplyButler 4.05 http://blog.itsth.com/2010/08/17/replybutler-4-05/ http://blog.itsth.com/2010/08/17/replybutler-4-05/#comments Tue, 17 Aug 2010 09:27:00 +0000 th_blog http://blog.itsth.com/?p=635 The version 4.05 of our text module software ReplyButler for Outlook is now available. The new version once again includes a number of small improvements and some bugfixes. Now it’s easier than ever to use plentyMarkets data in the boilerplate text module. Simply select the desired data from the token menu (lightning icon). Done. Furthermore ReplyButler now auto-detects data from e-mail forms when replying and you can easily hide the sidebar’s library buttons. And when your text modules adds recipients/CC/BCC now the program avoids duplicates when insert them.

More info can be found here: ReplyButler – Text phrases for Outlook

]]> http://blog.itsth.com/2010/08/17/replybutler-4-05/feed/ 0 ReplyButler 4.03 http://blog.itsth.com/2010/06/24/replybutler-4-03/ http://blog.itsth.com/2010/06/24/replybutler-4-03/#comments Thu, 24 Jun 2010 11:54:39 +0000 th_blog http://blog.itsth.com/?p=596 The new version 4.03 of our text module software ReplyButler for Outlook is now available. The update fixes a problem with the plentyMarkets integration which didn’t work in 12% of the cases.

And there are new features:

  • A search function in the choose-icon-dialog makes it easier to find the right icon for a text module.
  • Each text module can now have a comment.
  • ReplyButler can remember which text module was already used for which customer and warn you if you send the same text module to the same customer again.

More information about ReplyButler can be found on these pages:

]]> http://blog.itsth.com/2010/06/24/replybutler-4-03/feed/ 0 ReplyButler 4.00: Outlook and plentyMarkets http://blog.itsth.com/2010/05/20/replybutler-4-00-outlook-and-plentymarkets/ http://blog.itsth.com/2010/05/20/replybutler-4-00-outlook-and-plentymarkets/#comments Thu, 20 May 2010 16:27:53 +0000 th_blog http://blog.itsth.com/?p=585 The new  ReplyButler 4.00 is available and brings great news. The biggest one  is the support for the plentyMarkets shop system. If you’re running such a shop, you’ll see immediately the key data for each e-mail: customer number, address, order number, status and package number.

The text modules can also use the shop system’s data. Such a text module might for example automatically include the package number of the customer’s most recent order. If that’s not enough there’s a hotkey to bring you from the e-mail or e-mail list to the customer page in your shop administration.

Furthermore the text modules can now include images and add new recipients to the e-mail.

And if you’re using a different CRM / shop system, you can configure the mentioned features yourself manually.

More information about ReplyButler for Outlook and text modules can be found on the homepage, and there’s a new sub-page just for plentyMarkets.

]]> http://blog.itsth.com/2010/05/20/replybutler-4-00-outlook-and-plentymarkets/feed/ 0 ReplyButler is free today http://blog.itsth.com/2010/04/01/replybutler-is-free-today/ http://blog.itsth.com/2010/04/01/replybutler-is-free-today/#comments Wed, 31 Mar 2010 23:00:23 +0000 th_blog http://blog.itsth.com/?p=569 It’s not an April Fool’s joke, ReplyButler (Home Edition) really is free today. You can get it here.  The promotion word is “April”.

It’s free, but only today.  If you want to tell a friend, better hurry.

]]> http://blog.itsth.com/2010/04/01/replybutler-is-free-today/feed/ 0 April Fool! ReplyButler for free http://blog.itsth.com/2010/03/27/april-fool-replybutler-for-free/ http://blog.itsth.com/2010/03/27/april-fool-replybutler-for-free/#comments Sat, 27 Mar 2010 21:28:52 +0000 th_blog http://blog.itsth.com/?p=567 Is it an April Fool’s joke?

Or do you really get ReplyButler for Outlook (Home Edition) for free? The Home Edition is great, because it

  • writes the greeting phrase (“Dear Mr. Miller”) for you
  • warns you when you forget an attachment
  • includes pre-written text modules

    Everybody who wants a free license should visit www.replybutler.com on the first of april.  Don’t miss it and tell friends that might be interested beforehand. Because they won’t get anything for free afterwards… ;-)

    ]]>     http://blog.itsth.com/2010/03/27/april-fool-replybutler-for-free/feed/ 0     ReplyButler 3.01 – Text modules for Outlook http://blog.itsth.com/2010/03/19/replybutler-3-01-text-modules-for-outlook/ http://blog.itsth.com/2010/03/19/replybutler-3-01-text-modules-for-outlook/#comments Fri, 19 Mar 2010 11:57:58 +0000 th_blog http://blog.itsth.com/?p=556 The new version 3.01 of ReplyButler is available and introduces several nice new features.

    Now it’s not only possible to set the subject or add attachments using a text module, but you can also add CC or BCC. As a second new feature, you can now automatically include the first line from a text file into your boilerplate text (e.g. for a personal promo code).

    Administrating the text modules has become easier, too.  Now they’re not only available as menu, but the sidebar also shows them in a tree view.

    The update and all information about the program can be found on the product page: ReplyButler – Text modules for Outlook.

    ]]>     http://blog.itsth.com/2010/03/19/replybutler-3-01-text-modules-for-outlook/feed/ 0     Trick: Using URLs as text modules http://blog.itsth.com/2010/03/13/trick-using-urls-as-text-modules/ http://blog.itsth.com/2010/03/13/trick-using-urls-as-text-modules/#comments Sat, 13 Mar 2010 17:56:37 +0000 th_blog http://blog.itsth.com/?p=552 When answering customer e-mails it’s often helpful to quote URLs for more information. To avoid typos, you can use ReplyButler’s text module engine to store them nicely in menus.

    And now comes the interesting part: If your website is multi-language, you can store multiple URLs (pointing to the same page, but in different languages) in the same text module. It’s still just one text module. Just one item that you have to click on. But ReplyButler knows that there’s more than one URL and will use the URL that you have entered for the language that was used in the current e-mail.

    Automatically.

    More info: ReplyButler.com

    ]]>     http://blog.itsth.com/2010/03/13/trick-using-urls-as-text-modules/feed/ 0     ReplyButler 2.06 for simple helpdesks http://blog.itsth.com/2009/06/24/replybutler-206-for-simple-helpdesks/ http://blog.itsth.com/2009/06/24/replybutler-206-for-simple-helpdesks/#comments Wed, 24 Jun 2009 14:51:34 +0000 th_blog http://blog.itsth.com/?p=501 The new ReplyButler version 2.06  is out. We’ve made a number of changes. The biggest is probably a simple and yet powerful support for case numbers (an important feature for Outlook helpdesks). The software can append a unique case number to the subject of any e-mail that you answer. You can choose the format of the case number yourself.

    Furthermore we made a number of smaller improvements like improved name recognition, faster mail handling, improved filter rules and fixes for text module handling.

    For more info about the product, please refer to the ReplyButler Homepage. For registered users the update is (as always) free.

    ]]>     http://blog.itsth.com/2009/06/24/replybutler-206-for-simple-helpdesks/feed/ 0     ReplyButler soon with case-numbers http://blog.itsth.com/2009/05/28/replybutler-soon-with-case-numbers/ http://blog.itsth.com/2009/05/28/replybutler-soon-with-case-numbers/#comments Thu, 28 May 2009 12:43:19 +0000 th_blog http://blog.itsth.com/?p=497 ReplyButler, our tool for boilerplate texts in Outlook makes another step towards helpdesk solutions. The next release will be able to add unique case numbers (to the subject of the e-mails).

    More info here about ReplyButler, boilerplate texts and Outlook.

    ]]>     http://blog.itsth.com/2009/05/28/replybutler-soon-with-case-numbers/feed/ 0     Better Outlook boilerplate texts with RB 2.05 http://blog.itsth.com/2009/03/10/better-outlook-boilerplate-texts-with-rb-205/ http://blog.itsth.com/2009/03/10/better-outlook-boilerplate-texts-with-rb-205/#comments Tue, 10 Mar 2009 12:04:51 +0000 th_blog http://blog.itsth.com/?p=471 We’ve just released ReplyButler 2.05.  The updates contains several small bug fixes and minor improvements.For example you can now remove items of the Top 10 list by right-clicking them.

    For more, please refer to the ReplyButler Homepage.

    ]]>     http://blog.itsth.com/2009/03/10/better-outlook-boilerplate-texts-with-rb-205/feed/ 0     Outlook boilerplate texts: ReplyButler 2.04 http://blog.itsth.com/2008/12/29/outlook-boilerplate-texts-replybutler-204/ http://blog.itsth.com/2008/12/29/outlook-boilerplate-texts-replybutler-204/#comments Mon, 29 Dec 2008 16:04:31 +0000 th_blog http://blog.itsth.com/?p=438 We’ve just published the version 2.04 of our boilerplate text and helpdesk software. The new ReplyButler release fixes a problem that could happen with the registration of the software. Furthermore it introduces placeholders for date and time that can be used in signatures and text templates.

    If you’d to have like more info about ReplyButler please visit the ReplyButler homepage.

    ]]>     http://blog.itsth.com/2008/12/29/outlook-boilerplate-texts-replybutler-204/feed/ 0     Boilerplate texts in 13 languages http://blog.itsth.com/2008/12/01/boilerplate-texts-in-13-languages/ http://blog.itsth.com/2008/12/01/boilerplate-texts-in-13-languages/#comments Mon, 01 Dec 2008 09:52:47 +0000 th_blog http://blog.itsth.com/?p=424 We’ve just released version 2.03. And the big news is that ReplyButler is now supporting boilerplate texts (and answering phrases) in 13 languages: Danish, Dutch, English, Finnish, French, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish and Swedish.

    Here’s how that looks in the program:

    Furthermore there are of course some minor improvements like speedups, bug fixes and an improved name and language recognition. For registered users the update is free (as always). Please click here for more info on our boilerplate text software for Outlook.

    ]]>     http://blog.itsth.com/2008/12/01/boilerplate-texts-in-13-languages/feed/ 0     Text modules for your webshop helpdesk http://blog.itsth.com/2008/10/01/text-modules-for-your-webshop-helpdesk/ http://blog.itsth.com/2008/10/01/text-modules-for-your-webshop-helpdesk/#comments Wed, 01 Oct 2008 13:15:13 +0000 th_blog http://blog.itsth.com/?p=210 This is the fourth part in our series of free text module templates. This time, we’re featuring text module templates that can be useful your helpdesk work, if you’re running a web shop. As usual, we can’t offer you read-made texts here since the policies and texts differ to much. But we can give you the structure: The folder names, the text names and icons that will show you the benetifs of using text modules in Outlook.

    Here’s how it looks like:

    If you want to give it a try, you can download the helpdesk template here.

    ]]>     http://blog.itsth.com/2008/10/01/text-modules-for-your-webshop-helpdesk/feed/ 0     Another text module template for helpdesks: Fashion http://blog.itsth.com/2008/09/19/another-text-module-template-for-helpdesks-fashion/ http://blog.itsth.com/2008/09/19/another-text-module-template-for-helpdesks-fashion/#comments Fri, 19 Sep 2008 16:38:13 +0000 th_blog http://blog.itsth.com/?p=194 Today I’m showing you another text module template, this time specialized for fashion companies. The text module templates are not complete text modules libraries, but pre-organized structures to help you find your own texts and policies for your Outlook helpdesk, becauses these texts are different for each company.

    Have a look:

    Please give it a try and have a look at the Freeware Edition of our Helpdesk software ReplyButler.

    ]]>     http://blog.itsth.com/2008/09/19/another-text-module-template-for-helpdesks-fashion/feed/ 0     More text modules templates: Hotel helpdesk software http://blog.itsth.com/2008/09/09/more-text-modules-templates-hotel-helpdesk-software/ http://blog.itsth.com/2008/09/09/more-text-modules-templates-hotel-helpdesk-software/#comments Tue, 09 Sep 2008 16:20:07 +0000 th_blog http://blog.itsth.com/?p=204 Today’s freebee is a collection of templates for text modules that can be useful if you’re running or hotel or inn. The templates are not ready-made texts, since every business is run on different policies. But since the general helpdesk work is the same, we’re offering a structure with folders, text headlines and icons. You only have to fill in the texts that you’d like.

    This is how the template looks like:

    Please visit the Outlook helpdesk page to download the template.

    ]]>     http://blog.itsth.com/2008/09/09/more-text-modules-templates-hotel-helpdesk-software/feed/ 0