Answer support mails with Outlook faster

November 22nd, 2017

How can support requests be answered faster? Best in less than 2 seconds?

Impossible? No. ReplyButler brings many necessary features to your Outlook:

  1. Names
    By default, ReplyButler recognizes customer names, their name, language and style. And automatically responds appropriately. With name and appropriate title. Even if you receive an e-mail from a website form, this will be detected automatically.
  2. Good text modules
    Of course, knowledge is always required for support requests. Your knowledge. But once this is organized in text modules, you can retrieve and insert it in fractions of a second. So it is worthwhile to invest some time and make it perfect. For example with screenshots. Your customer will be pleased with a high quality response. Without a text module, convenience often triumphs and the answer becomes less perfect.
  3. Automatic relevance
    ReplyButler automatically learns which text module is relevant when and displays proposals accordingly. You can also train the relevance search manually and define keywords that make the text module relevant. For example, if customers often ask if your hotel has WLAN, you can enter WLAN, WiFi and Internet as search keywords for the appropriate text module.
  4. Automatic use
    For particularly strong keywords, such as error codes, you can activate automatic use in the properties of the text module. It is then inserted automatically if it is relevant. This, of course, speeds up the response speed enormously. Just click on “Reply” and the complete e-mail will be written for you. All you have to do is send it.

Curious? More information about our Outlook-Helpdesk System here.

ReplyButler: Outlook text modules 6.02

November 13th, 2017

The new update 6.02 of our Outlook helpdesk software „ReplyButler“ is available. The update improves the support for the search, the color configuration and the support of the French way of writing names.

More information about the program can be found on the Outlook-helpdesk page.

Synchronize Android/PC: contacts, appointments, photos, files

October 19th, 2017

There’s a lot of data in every Android phone. What is the best way to synchronize it?

1) Synchronize contacts/appointment with Outlook

Easy2Sync for Outlook allows you to easily synchronize Outlook calendars and contacts with the corresponding Google services. And they are automatically synchronized with your Android mobile phone.

2) Synchronize photos via MTP/USB

When you connect your phone to your PC, Easy2sync for Files allows you to synchronize all folders with your PC, just like normal file folders. Perfect for backing up your photos.

Power tip: The task type “Overwrite” (=copying and never deleting) is perfect for this purpose. This will give you a copy of all the pictures, even if you delete something on your phone for space reasons.

3) Synchronize files via MTP/USB

Just like the photos, you can synchronize all other file folders with your PC. Simply select when you create the task. Ready.

Both Easy2Sync’s are available in a bundle with 25% discount.

Easy2Sync for Files 7.08

October 17th, 2017

We just published version 7.08 of our file-sync software Easy2Sync for Files. The update fixes several smaller problems.

More information can be found on the file sync page.

Hide Outlook Folders 1.08

October 9th, 2017

Before-After

A small update for our tool to make Outlook folders invisible. This version fixes a crash that could occur on some systems.

More info about the program can be found on the hide Outlook folder page.

Synchronizing Outlook 9.11

October 4th, 2017

The new version 9.11 of our Outlook sync program Easy2Sync for Outlook is now available. The update fixes a start problem that occurred on some systems and improves the Google contact sync.

More information about the program can be found of the Outlook sync page.

Universal text-expansion for Windows

September 30th, 2017

Text expansion is a handy tool for all the things you often type. Your own street, telephone number, certain phrases, etc.

An abbreviation such as asap# then becomes the corresponding complete text through text expansion. Without having to call hotkeys, menus or programs.

Unfortunately, Windows can’t do this by default. But ZeroClick Spellchecker can, by the way. Just enter it in “Options > Replace my words > Always replace”

For more info, please visit the webpage of our Windows auto-correction software.

5 tips for more productivity with Outlook & ReplyButler

September 24th, 2017

If you write a lot of e-mails, you will be happy about the many small, practical helpers with which ReplyButler saves you time. I would like to introduce five of them today.

  1. Automatic addressing
    One of the most important features of ReplyButler is that he immediately writes the addressing and the greeting formula for you when answering. Language, name, gender and style are automatically detected. As banal as this feature may sound, it’s really incredibly practical and you don’t want to miss it.
  2. Movement rules
    The work is usually not done by sending the answer. Because the original e-mail still has to be moved. ReplyButler supports flexible rules and can automatically sort the e-mail. For example, depending on the sender or keywords (such as product names) in certain folders.
  3. Short transmission delay
    If you upload another file for the recipient in parallel, the e-mail should not be sent immediately, otherwise the recipient would receive an invalid link. ReplyButler can automatically delay the sending by 10 minutes if certain keywords appear in the text.
  4. Re: Re: AW: FW:
    Such subjects are unprofessional and distract from the actual content. ReplyButler knows RE-texts, anti-virus and spam checks in many languages and removes them automatically.
  5. ReplyToAll warning
    How easy it is to just click on reply instead of answering to everyone. ReplyButler recognizes this and warns you immediately.

These and many other features make working with Outlook easier and faster. A must for all those who answer a lot of e-mails.

Test ReplyButler for Outlook today.

Synchronizing Outlook 9.10

September 14th, 2017

The new version 9.10 of our Outlook synchronization program Easy2Sync for Outlook is now available. The update fixes an error (SSL/TLS) which started to happen only recently during the Google sync.

More information about the program can be found of the Outlook sync page.

ReplyButler: Outlook text modules 6.01

August 1st, 2017

The new update 6.01 of our Outlook helpdesk software is out. Apart from several smaller improvements the API-Level 115 is now supported which became necessary due to changes made by plentyMarkets.

More information about the program can be found on the Outlook-helpdesk page.

Synchronizing Outlook 9.09

July 21st, 2017

The new version 9.09 of our Outlook synchronization program Easy2Sync for Outlook is now available. The update improves support for click-to-run installations and contains numerous fixes.

More information about the program can be found of the Outlook sync page.

ReplyButler: Outlook text modules 6.00

April 28th, 2017

The new update 6.00 of our Outlook helpdesk software is out. And contains many improvements. It supports the new plentyMarkets REST interface and text modules can now set the follow flag and categories..

More information about the program can be found on the Outlook-helpdesk page.

Outlook duplicate-removal 4.17

February 7th, 2017

The new version 4.17 of our Outlook duplicate removal software 1-Click Duplicate delete for Outlook is online. The update fixes a possible crash during the Outlook start.

More info about the program can be found on the Outlook-duplicate-removal page.

Synchronizing Outlook 9.08

January 30th, 2017

The new version 9.08 of our Outlook synchronization software Easy2Sync for Outlook is now available. The update brings smaller improvements and fixes.

More information about the program can be found of the Outlook sync page.

Outlook duplicate-removal 4.16

January 12th, 2017

The new version 4.16 of our Outlook duplicate removal software 1-Click Duplicate delete for Outlook is available. The update solves some detail issues.

More info about the program can be found on the Outlook-duplicate-removal page.