Archive for the ‘Add-In’ Category

Manage your helpdesk with ReplyButler 1.34

Tuesday, April 29th, 2008

A new version of ReplyButler is out. There’s no great big feature this time, but we made lots of smaller new features & and imrpovements and ha’ve rounded off a lot edges. In some cases literally, for example with a “resize me” triangle in the lower right corner…

Furhermore you can now use icons in your toolbar for your personal text modules. A feature that was long overdue…

Helpdesk with icon toolbar

And finally the search dialog works much better now. Without text it defaults to the context search and has buttons to edit the text or the library.

Interest? Please give our Outlook helpdesk software a try.

Moving old e-mails

Friday, April 25th, 2008

Outlook has a built-in feature to move old e-mails to a file named archive.pst. (Which can be synchronized with Easy2Sync, too, by the way.) If that feature isn’t good enough for you, you can use Easy2Sync for Outlook to replace it.

For this, Easy2Sync supplies a task type move e-mails instead of synchronizing them:

Move e-mails

So where’s the trick?

Now you can use Easy2Sync’s filter mechanims. You can exclude objects by “private” flag, move them only if they belong to a certain category or specify different age boundaries for contacts, e-mails or calendar items.

For a complete set of the filters have a look at Easy2Sync for Outlook.

Delete your Outlook duplicates with version 1.14

Wednesday, March 5th, 2008

Today’s our release day and the second software that we’re updating (for free, as always) is 1-Click-Duplicate-Delete for Outlook.

Outlook duplicate contacts

The new version contains some minor fixes, for example a speed increase for people who have an Exchange server with really a LOT of folders. You can get the new version of the web page of our duplicate removal software.

ReplyButler 1.32: Hotkeys + Search engine for Text modules

Monday, December 31st, 2007

ReplyButler 1.32 is finally out now.

As announced, the new version includes some great new features: You can assign hotkeys to text modules, text module folders and to all important system functions (like the context dialog).

And you now have a search dialog. Don’t remember where you put the text? Simply run the search dialog from the context menu, type one or more words and you’ll find your boilerplate.

Boilerplate search

Click here to go to the ReplyButler Homepage.

Merge duplicate contacts – With version 1.12

Saturday, December 29th, 2007

Version 1.12 of 1-Click-Duplicate-Delete-for-Outlook. The new version has an improved handling for merging contacts that already have been merged by previous runs.

The changes are very intuitivly, the program will include older values (for example for the fax number) after the new one. And several older values if there are already several from previous duplicates scans.

You can get the new version of the Outlook duplicate scanner here.

Preview: Text module search for ReplyButler

Sunday, December 23rd, 2007

Yet another Preview for ReplyButler? Yes, the next release is going to include some big changes.

ReplyButler already includes an automatic search feature in the “Context” menu, that automatically choose text modules that might match the current e-mail. The new release will contain an explicit search menu. Call it from here:

And it looks like this:

Text module search

Pretty straightforward. Enter one or more search terms and you’ll get a list of text modules that matches them in conditions, headline or text.

It’s not published yet, but you can try the current version (with the context-menu) here: Homepage ReplyButler.

Preview: Hotkeys and boilerplates

Tuesday, December 18th, 2007

Next release of our text module software will include a nifty new feature, requested by several customers. Hotkeys will be added to the next release of ReplyButler. They’ll not only allow you to call specialized dialogs like the options, the context or the addressing menu. (As it can be seen in the screenshot.)

But they’ll also be available as shortcut to any boilerplate or boilerplate folder that you have in your text collection and that you often use to answer your support e-mails. If you don’t insert a text in the text module dialog, you can still use the shortcut to change the subject line to a predefined subject or add attachments to the e-mail.

If you already want to give the current version a try have a look at the replybutler page.

New Version: 1.11 of 1-Click Duplicate Delete for Outlook

Tuesday, December 18th, 2007

Version 1.11 of our duplicate removal software is now out. It now support different capitalization, recurring tasks and some other improvements and compatibility fixes.

Here’s an image from the (optional) confirmation dialogs:

Outlook duplicate scanner

Click here to get the latest version.

Preview/ReplyButler: New text module icons

Monday, November 26th, 2007

Text modules can be assigned icons in ReplyButler. This helps you organize (and recognize) your canned texts. And here’s a glimpse on how that will look like in the next release:

Text module icons

Quite a lot eh? We’ve added quite a few and reorganized the old icons into some new groups. So, if you want to send a customer a compressed document and have a text module explaining how to handle such a file, simply assign the matching icon (in the topright corner) to that text and it will be easier for you to find it again.

Click here to have a look at the current version of our text module software ReplyButler.

New Version: 1.10 of our Outlook duplicate removal software

Friday, October 26th, 2007

A new version of our duplicate removal software is now out. It contains some bugfixes and smaller improvements. For example the merging of contacts that already have been merged on previous scans was now improved.

1-Click duplicate removal

You can get the latest version here.

ReplyButler 1.30: Outlook text modules with attachments

Thursday, October 11th, 2007

A new release for our Outlook helpdesk software is available: ReplyButler. 1.30.

ReplyButler

The new release has a lot of new features and improvements:

  • Text modules can now contain e-mail attachments
  • The addressing phrases can be quickly reconfigured
  • There more icons available
  • It’s faster

You can get the latest release on the Download page.

New screenshots of our Canned Text Software

Thursday, September 27th, 2007

So far, our canned text software for Outlook, ReplyButler, was represented by a demo video and some images in the blog. Time for an improvent, so we added a nice screenshot gallery.

Now there are 20 screenshots showing the options, the menu, the text module dialog and the canned text library.

Here’s a sample:

Screenshot replybutler

To see more, please visit the Screenshot pages.

How to use text modules in Outlook

Sunday, August 12th, 2007

Outlook is a great e-mail client, but shorthand text modules are not its strong suit. Some people suggest to use text expansion macros, but remembering them isn’t easy either, especially if you have a lot of text modules. (Most people who work in software support do.)

ReplyButler, can not only answer your e-mails with the right name, it also stores text modules. For this, it includes a new dialog bar, where you can see your text modules in a menu structure. Simply Ctrl+Click any of these items to add a new text module. (Or just click it to access the menu structure of your boilerplate texts.)

ReplyButler also allows language-specific text modules, variables, etc. But, then, that will be blogged on a different day. 😉

Please click here to try ReplyButler’s text moules in Outlook.

New Version of our e-mail helpdesk tool

Friday, August 10th, 2007

Yes, version 1.29 is out and brings some improvements and bug fixes. It’s amazing how many detatils there are to consider and what variaty of things people write into the field where their name should go (making the work for ReplyButler difficult).

So, the name and language recognition where improved in this release once again to give you the perfect help desk experience. If YOU encounter one of these problem e-mails when doing your e-mail support with ReplyButler, please drop us a line and include the problem e-mail and we’ll get YOUR special case fixed, too. 🙂

New Release: 1-Click Duplicate Delete for Outlook

Tuesday, April 10th, 2007

Yes, version 1.07 is now available for trial and to all registered users. Since the software just works great, there was little to fix / improve. Differences in very long texts are now displayed better and the recognition of duplicates with tiny differences was improved.

The toolbar (and the menu):

Outlook duplicates

You can download the demo version here and the registered version here.