ReplyButler, our tool for boilerplate texts in Outlook makes another step towards helpdesk solutions. The next release will be able to add unique case numbers (to the subject of the e-mails).
More info here about ReplyButler, boilerplate texts and Outlook.
Yet another Preview for ReplyButler? Yes, the next release is going to include some big changes.
ReplyButler already includes an automatic search feature in the “Context” menu, that automatically choose text modules that might match the current e-mail. The new release will contain an explicit search menu. Call it from here:
And it looks like this:
Pretty straightforward. Enter one or more search terms and you’ll get a list of text modules that matches them in conditions, headline or text.
It’s not published yet, but you can try the current version (with the context-menu) here: Homepage ReplyButler.
Next release of our text module software will include a nifty new feature, requested by several customers. Hotkeys will be added to the next release of ReplyButler. They’ll not only allow you to call specialized dialogs like the options, the context or the addressing menu. (As it can be seen in the screenshot.)
But they’ll also be available as shortcut to any boilerplate or boilerplate folder that you have in your text collection and that you often use to answer your support e-mails. If you don’t insert a text in the text module dialog, you can still use the shortcut to change the subject line to a predefined subject or add attachments to the e-mail.
If you already want to give the current version a try have a look at the replybutler page.
The next release of Easy2Sync for Files will feature a new Wizard to make setting up a new task much easier.
Here’s a small appetizer of how it will look like:
The new version will be released soon, if you don’t want to wait with your file synch projects, you can try the Freeware Edition of the current version right now: Easy2Sync for Files.
Text modules can be assigned icons in ReplyButler. This helps you organize (and recognize) your canned texts. And here’s a glimpse on how that will look like in the next release:
Quite a lot eh? We’ve added quite a few and reorganized the old icons into some new groups. So, if you want to send a customer a compressed document and have a text module explaining how to handle such a file, simply assign the matching icon (in the topright corner) to that text and it will be easier for you to find it again.
Click here to have a look at the current version of our text module software ReplyButler.
In the next release, Easy2Sync for Outlook will contain 2 new task types. Can’t give you the details yet 😉 but the new types are variations of the classic “copy” type. Here’s how it will look like:
If you want, you can try the copy task type in the Freeware Edition right now.
The changes in the recent versions have mostly been details. In the next release, Easy2Sync will contain some bigger changes. One is the new request dialog which will display the facts clearer.
And nicer. 🙂
The new version isn’t available online yet, but if want to synchronize your files, please try the current version.
Another update for the tray icon:
Not much is posted here, as we’re quite busy with a new application. Can’t tell much yet, but it involves the system tray.
Here’s a design for the icon (first version):
