Archive for the ‘ReplyButler’ Category

Answer support mails with Outlook faster

Wednesday, November 22nd, 2017

How can support requests be answered faster? Best in less than 2 seconds?

Impossible? No. ReplyButler brings many necessary features to your Outlook:

  1. Names
    By default, ReplyButler recognizes customer names, their name, language and style. And automatically responds appropriately. With name and appropriate title. Even if you receive an e-mail from a website form, this will be detected automatically.
  2. Good text modules
    Of course, knowledge is always required for support requests. Your knowledge. But once this is organized in text modules, you can retrieve and insert it in fractions of a second. So it is worthwhile to invest some time and make it perfect. For example with screenshots. Your customer will be pleased with a high quality response. Without a text module, convenience often triumphs and the answer becomes less perfect.
  3. Automatic relevance
    ReplyButler automatically learns which text module is relevant when and displays proposals accordingly. You can also train the relevance search manually and define keywords that make the text module relevant. For example, if customers often ask if your hotel has WLAN, you can enter WLAN, WiFi and Internet as search keywords for the appropriate text module.
  4. Automatic use
    For particularly strong keywords, such as error codes, you can activate automatic use in the properties of the text module. It is then inserted automatically if it is relevant. This, of course, speeds up the response speed enormously. Just click on “Reply” and the complete e-mail will be written for you. All you have to do is send it.

Curious? More information about our Outlook-Helpdesk System here.

ReplyButler: Outlook text modules 6.01

Tuesday, August 1st, 2017

The new update 6.01 of our Outlook helpdesk software is out. Apart from several smaller improvements the API-Level 115 is now supported which became necessary due to changes made by plentyMarkets.

More information about the program can be found on the Outlook-helpdesk page.

ReplyButler: Outlook text modules 6.00

Friday, April 28th, 2017

The new update 6.00 of our Outlook helpdesk software is out. And contains many improvements. It supports the new plentyMarkets REST interface and text modules can now set the follow flag and categories..

More information about the program can be found on the Outlook-helpdesk page.

ReplyButler: Outlook text modules 5.18

Wednesday, January 4th, 2017

rb_webshot_eThe new update 5.18 of our Outlook helpdesk software is available. The update makes answering forwarded e-mails easier and fixes several smaller problems.

More information about the program can be found on the Outlook-helpdesk page.

ReplyButler: Outlook text modules 5.17

Monday, May 9th, 2016

box20_e_rbThe new update 5.17 of our Outlook helpdesk software is available. The update fixes several smaller problems with the addressing and in some other areas.

More information about the program can be found on the Outlook-helpdesk page.

ReplyButler: Outlook text modules 5.16

Monday, January 25th, 2016

rb_webshot_eThe new update 5.16 of our Outlook helpdesk software is available. The update includes several small improvements and a few detail problems.

More information about the program can be found on the Outlook-helpdesk page.

ReplyButler: Outlook text modules 5.15

Thursday, August 20th, 2015

Tbox20_e_rbhe new update 5.15 of our Outlook helpdesk software is online. The update fixes problems that could occur in the previous version when displaying the plentyMarkets information.

More information about the program can be found on the Outlook-helpdesk page.

ReplyButler: Outlook text modules 5.14

Monday, August 10th, 2015

rb_webshot_eThe new update 5.14 of our Outlook helpdesk software is online. The update supports hyperlinks in RTF cliptexts, weekdays in answer rules and new plentyMartkets-attributes. Furthermore the support for Windows 10 and Outlook 2016 was improved.

More information about the program can be found on the Outlook-helpdesk page.

ReplyButler: Outlook text modules 5.13

Saturday, March 21st, 2015

box20_e_rbThe new version 5.13 of our Outlook helpdesk software is now available. The update fixes several smaller problems.

More information about the program can be found on the Outlook-helpdesk page.

Outlook helpdesk 5.12

Monday, December 8th, 2014

ReplyButlerThe new version 5.12 of our Outlook helpdesk software is now available. The update has some detail improvements for tracking codes and some smaller bugfixes.

More information about the program can be found on the Outlook-helpdesk page.

Outlook helpdesk 5.11

Monday, October 6th, 2014

rb_webshot_eThe new version 5.11 of our Outlook helpdesk software is now available. The update improves the use regarding tracking codes and multiple helpdesks.

More information about the program can be found on the Outlook-helpdesk page.

ReplyButler 5.10: Outlook text modules

Friday, August 22nd, 2014

box20_e_rbThe new version 5.10 of our Outlook-text-module-software is now available. The update improves the installer and fixes two issues with the addressing.

More information about the program can be found on the Outlook-text-modules page.

ReplyButler 5.09: Outlook text modules

Tuesday, July 1st, 2014

rb_webshot_eThe new version 5.09 of our Outlook-text-module-software is now available. The update includes support for the latest plentyMarkets version and fixes some minor issues.

More information about the program can be found on the Outlook-text-modules page.

ReplyButler 5.08: Outlook Textmodules

Monday, May 19th, 2014

box20_e_rbThe new version 5.08 of our Outlook-text-module-software is now available. The update brings improvements and fixes for formal-recognition and the learning of relevance info.

More information about the program can be found on the Outlook-text-modules page.

ReplyButler 5.07: Text modules for Outlook

Monday, March 3rd, 2014

rb_webshot_eThe new version 5.07 of our Outlook-text-module-software is out now. The update brings several improvements and fixes for changing the language, inserting attachment and the position of the greeting phrase.

More information about the program can be found on the Outlook-text-modules page.