The Outlook & Sync blog

When answering customer e-mails it’s often helpful to quote URLs for more information. To avoid typos, you can use ReplyButler’s text module engine to store them nicely in menus.

And now comes the interesting part: If your website is multi-language, you can store multiple URLs (pointing to the same page, but in different languages) in the same text module. It’s still just one text module. Just one item that you have to click on. But ReplyButler knows that there’s more than one URL and will use the URL that you have entered for the language that was used in the current e-mail.

Automatically.

More info: ReplyButler.com

The new ReplyButler version 2.06  is out. We’ve made a number of changes. The biggest is probably a simple and yet powerful support for case numbers (an important feature for Outlook helpdesks). The software can append a unique case number to the subject of any e-mail that you answer. You can choose the format of the case number yourself.

Furthermore we made a number of smaller improvements like improved name recognition, faster mail handling, improved filter rules and fixes for text module handling.

For more info about the product, please refer to the ReplyButler Homepage. For registered users the update is (as always) free.

ReplyButler, our tool for boilerplate texts in Outlook makes another step towards helpdesk solutions. The next release will be able to add unique case numbers (to the subject of the e-mails).

More info here about ReplyButler, boilerplate texts and Outlook.

We’ve just released ReplyButler 2.05.  The updates contains several small bug fixes and minor improvements.For example you can now remove items of the Top 10 list by right-clicking them.

For more, please refer to the ReplyButler Homepage.

We’ve just published the version 2.04 of our boilerplate text and helpdesk software. The new ReplyButler release fixes a problem that could happen with the registration of the software. Furthermore it introduces placeholders for date and time that can be used in signatures and text templates.

If you’d to have like more info about ReplyButler please visit the ReplyButler homepage.

We’ve just released version 2.03. And the big news is that ReplyButler is now supporting boilerplate texts (and answering phrases) in 13 languages: Danish, Dutch, English, Finnish, French, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish and Swedish.

Here’s how that looks in the program:

Furthermore there are of course some minor improvements like speedups, bug fixes and an improved name and language recognition. For registered users the update is free (as always). Please click here for more info on our boilerplate text software for Outlook.

This is the fourth part in our series of free text module templates. This time, we’re featuring text module templates that can be useful your helpdesk work, if you’re running a web shop. As usual, we can’t offer you read-made texts here since the policies and texts differ to much. But we can give you the structure: The folder names, the text names and icons that will show you the benetifs of using text modules in Outlook.

Here’s how it looks like:

If you want to give it a try, you can download the helpdesk template here.

Today I’m showing you another text module template, this time specialized for fashion companies. The text module templates are not complete text modules libraries, but pre-organized structures to help you find your own texts and policies for your Outlook helpdesk, becauses these texts are different for each company.

Have a look:

Please give it a try and have a look at the Freeware Edition of our Helpdesk software ReplyButler.

Today’s freebee is a collection of templates for text modules that can be useful if you’re running or hotel or inn. The templates are not ready-made texts, since every business is run on different policies. But since the general helpdesk work is the same, we’re offering a structure with folders, text headlines and icons. You only have to fill in the texts that you’d like.

This is how the template looks like:

Please visit the Outlook helpdesk page to download the template.

Since version 2.00 ReplyButler features the sidebar mode, to make it easier to insert text modules in Outlook.

The new release fixes 2 bugs in ReplyButler: one with the sidebar and another with the insertion of the text modules. So, if you had any problems with either of them, check out the version of our Outlook helpdesk software.

A great review of ReplyButler was written by Franz Grieser for outlook-optimal.de. You can read it here (german version). Thanks Franz!

We’ve just published a new version 2.01of our Helpdesk software ReplyButler. The new release 2.01 has several small bug fixes. So if you had any problems with resizing the text module sidebar or with e-mails with special characters, give the new version a try.

More info on the ReplyButler Homepage.

A new version of out Outlook Textmodule tool ReplyButler is out. And, beware, it looks very different now. We’ve ade some major changes in the user interface to make it easier and faster to reach the text modules that you need for your helpdesk work!

The new version works with a sidebar. Have a look:

ReplyButler: Sidebar mode

Apart from making it easier to search for the right text module, the program automatically shows possible matching text candidates whenever you answer an e-mail in Outlook. This will help you answer mails in less time.

Give it a try and download the new ReplyButler version!

(BTW: If you prefer the old toolbar style, you can still activate that mode in the “Extras” menu.

We just published a new text module template, this time specialized for hotels. The text module templates, are not complete text modules, but a pre-organized structure to help you find your own texts and policies for your Outlook helpdesk.

Have a look:

If you want to give it a try, please download the Freeware Edition of our Helpdesk software ReplyButler.

A new version of ReplyButler is out. There’s no great big feature this time, but we made lots of smaller new features & and imrpovements and ha’ve rounded off a lot edges. In some cases literally, for example with a “resize me” triangle in the lower right corner…

Furhermore you can now use icons in your toolbar for your personal text modules. A feature that was long overdue…

And finally the search dialog works much better now. Without text it defaults to the context search and has buttons to edit the text or the library.

Interest? Please give our Outlook helpdesk software a try.