The Outlook & Sync blog

This is the fourth part in our series of free text module templates. This time, we’re featuring text module templates that can be useful your helpdesk work, if you’re running a web shop. As usual, we can’t offer you read-made texts here since the policies and texts differ to much. But we can give you the structure: The folder names, the text names and icons that will show you the benetifs of using text modules in Outlook.

Here’s how it looks like:

If you want to give it a try, you can download the helpdesk template here.

Today I’m showing you another text module template, this time specialized for fashion companies. The text module templates are not complete text modules libraries, but pre-organized structures to help you find your own texts and policies for your Outlook helpdesk, becauses these texts are different for each company.

Have a look:

Please give it a try and have a look at the Freeware Edition of our Helpdesk software ReplyButler.

Today’s freebee is a collection of templates for text modules that can be useful if you’re running or hotel or inn. The templates are not ready-made texts, since every business is run on different policies. But since the general helpdesk work is the same, we’re offering a structure with folders, text headlines and icons. You only have to fill in the texts that you’d like.

This is how the template looks like:

Please visit the Outlook helpdesk page to download the template.

Since version 2.00 ReplyButler features the sidebar mode, to make it easier to insert text modules in Outlook.

The new release fixes 2 bugs in ReplyButler: one with the sidebar and another with the insertion of the text modules. So, if you had any problems with either of them, check out the version of our Outlook helpdesk software.

A great review of ReplyButler was written by Franz Grieser for outlook-optimal.de. You can read it here (german version). Thanks Franz!

We’ve just published a new version 2.01of our Helpdesk software ReplyButler. The new release 2.01 has several small bug fixes. So if you had any problems with resizing the text module sidebar or with e-mails with special characters, give the new version a try.

More info on the ReplyButler Homepage.

A new version of out Outlook Textmodule tool ReplyButler is out. And, beware, it looks very different now. We’ve ade some major changes in the user interface to make it easier and faster to reach the text modules that you need for your helpdesk work!

The new version works with a sidebar. Have a look:

ReplyButler: Sidebar mode

Apart from making it easier to search for the right text module, the program automatically shows possible matching text candidates whenever you answer an e-mail in Outlook. This will help you answer mails in less time.

Give it a try and download the new ReplyButler version!

(BTW: If you prefer the old toolbar style, you can still activate that mode in the “Extras” menu.

We just published a new text module template, this time specialized for hotels. The text module templates, are not complete text modules, but a pre-organized structure to help you find your own texts and policies for your Outlook helpdesk.

Have a look:

If you want to give it a try, please download the Freeware Edition of our Helpdesk software ReplyButler.

A new version of ReplyButler is out. There’s no great big feature this time, but we made lots of smaller new features & and imrpovements and ha’ve rounded off a lot edges. In some cases literally, for example with a “resize me” triangle in the lower right corner…

Furhermore you can now use icons in your toolbar for your personal text modules. A feature that was long overdue…

And finally the search dialog works much better now. Without text it defaults to the context search and has buttons to edit the text or the library.

Interest? Please give our Outlook helpdesk software a try.

A new release of ReplyButler for Outlook is out. Version 1.33 doesn’t offer any spectectular new features (sorry), but it  includes several smaller big fixes that we did in the past months.

You can get the latest version of our text module software on the ReplyButler Homepage.

ReplyButler 1.32 is finally out now.

As announced, the new version includes some great new features: You can assign hotkeys to text modules, text module folders and to all important system functions (like the context dialog).

And you now have a search dialog. Don’t remember where you put the text? Simply run the search dialog from the context menu, type one or more words and you’ll find your boilerplate.

Click here to go to the ReplyButler Homepage.

ReplyButler is on “Bits du jour” today, so you can get the Business Edition for an amazing $19,99! Check their website for the details.

Yet another Preview for ReplyButler? Yes, the next release is going to include some big changes.

ReplyButler already includes an automatic search feature in the “Context” menu, that automatically choose text modules that might match the current e-mail. The new release will contain an explicit search menu. Call it from here:

And it looks like this:

Pretty straightforward. Enter one or more search terms and you’ll get a list of text modules that matches them in conditions, headline or text.

It’s not published yet, but you can try the current version (with the context-menu) here: Homepage ReplyButler.

Next release of our text module software will include a nifty new feature, requested by several customers. Hotkeys will be added to the next release of ReplyButler. They’ll not only allow you to call specialized dialogs like the options, the context or the addressing menu. (As it can be seen in the screenshot.)

But they’ll also be available as shortcut to any boilerplate or boilerplate folder that you have in your text collection and that you often use to answer your support e-mails. If you don’t insert a text in the text module dialog, you can still use the shortcut to change the subject line to a predefined subject or add attachments to the e-mail.

If you already want to give the current version a try have a look at the replybutler page.

In the past weeks we’ve been collecting boilerplates (text modules) that are useful for doing Software Support and answering customer e-mails.

Now, we’ve published them and you can download our collection of 55 text modules that can be used directly in Outlook, conveniently organized in 18 folders.

So, even if ReplyButler isn’t Freeware, these text modules are. And you can even use them in ReplyButler after the ReplyButler’s 30-day trial period has expired.

Dowload the text modules for Outlook.