Archive for the ‘ReplyButler’ Category

ReplyButler 4.08

Friday, December 31st, 2010

The last update of the year: The new version 4.08 of our Outlook text module software ReplyButler is available. It fixes several minor bugs with the name recognition / inserting and for the use of text modules.

More information about the program can be found on the text modules product page.

ReplyButler 4.07

Thursday, November 4th, 2010

The new ReplyButler version is now available. We’ve redone the options and moved the text module administration into the options. Furthermore you’ll now get an automatic greeting phrase for new mails as soon as you entered the recipient. Useful for shop-owners: Togehter with plentyMarkets you can now see information about E-Bay order mails.

More information about ReplyButler can be found on its homepage.

Trick: Automatic phrases with ReplyButler

Tuesday, October 12th, 2010

ReplyButler is all about Outlook answers and texts. And there are few interesting Tricks if you want to use the same texts in many / all e-mails.

This can be used for phrases like “thank you for your e-mail” as well as for dynamic texts containing unique promotion codes.

In the simplest case you only want to have always the same text at the beginning of the e-mail. Simply append it to the greeting phrase. You can use the placeholder {RB_Break} to insert line breaks.

Using the regular text modules is of course more convenient and more powerful. They support images, placeholders for promotion codes from external files, etc. Simply create a text module and activate that they always want to use it:

Such a phrase looks of course unfitting if the same customer keeps reading it in every e-mail. You can tell ReplyBuler to remember for which customer the phrase was already used and the (if you’re inserting it manually) warn you (or simply do nothing if the phrase would be inserted automatically).

This way each customer will see the phrase only once.

ReplyButler 4.06: Case notes, Amazon & more

Thursday, October 7th, 2010

The new version 4.06 brings a lot of new features for our textmodule software ReplyButler for Outlook. It’s now possible to store notes per case or per customer, remove one’s own (or other) e-mail address from the recipient list and use a hotkey to let ReplyButler move e-mails (without answering) from an Outlook folder using the movement rules.

There are also new features for webshop owners: ReplyButler now supports Amazon-Order-Ids. They’re used to find the coresponding plentyMarkets data and ReplyButler supports a hyperlinks / hotkey to bring you to the Amazon webpage. Furthermore the sidebar search box now recognizes customer e-mail addresses, plenty-customer#, plenty-order# and Amazon-Ids.

For more info about ReplyButler, please refer to the product page.

ReplyButler 4.05

Tuesday, August 17th, 2010

The version 4.05 of our text module software ReplyButler for Outlook is now available. The new version once again includes a number of small improvements and some bugfixes. Now it’s easier than ever to use plentyMarkets data in the boilerplate text module. Simply select the desired data from the token menu (lightning icon). Done. Furthermore ReplyButler now auto-detects data from e-mail forms when replying and you can easily hide the sidebar’s library buttons. And when your text modules adds recipients/CC/BCC now the program avoids duplicates when insert them.

More info can be found here: ReplyButler – Text phrases for Outlook

ReplyButler 4.03

Thursday, June 24th, 2010

The new version 4.03 of our text module software ReplyButler for Outlook is now available. The update fixes a problem with the plentyMarkets integration which didn’t work in 12% of the cases.

And there are new features:

  • A search function in the choose-icon-dialog makes it easier to find the right icon for a text module.
  • Each text module can now have a comment.
  • ReplyButler can remember which text module was already used for which customer and warn you if you send the same text module to the same customer again.

More information about ReplyButler can be found on these pages:

ReplyButler 4.00: Outlook and plentyMarkets

Thursday, May 20th, 2010

The new  ReplyButler 4.00 is available and brings great news. The biggest one  is the support for the plentyMarkets shop system. If you’re running such a shop, you’ll see immediately the key data for each e-mail: customer number, address, order number, status and package number.

The text modules can also use the shop system’s data. Such a text module might for example automatically include the package number of the customer’s most recent order. If that’s not enough there’s a hotkey to bring you from the e-mail or e-mail list to the customer page in your shop administration.

Furthermore the text modules can now include images and add new recipients to the e-mail.

And if you’re using a different CRM / shop system, you can configure the mentioned features yourself manually.

More information about ReplyButler for Outlook and text modules can be found on the homepage, and there’s a new sub-page just for plentyMarkets.

ReplyButler is free today

Thursday, April 1st, 2010

It’s not an April Fool’s joke, ReplyButler (Home Edition) really is free today. You can get it here.  The promotion word is “April”.

It’s free, but only today.  If you want to tell a friend, better hurry.

April Fool! ReplyButler for free

Saturday, March 27th, 2010

Is it an April Fool’s joke?

Or do you really get ReplyButler for Outlook (Home Edition) for free? The Home Edition is great, because it

  • writes the greeting phrase (“Dear Mr. Miller”) for you
  • warns you when you forget an attachment
  • includes pre-written text modules

    Everybody who wants a free license should visit on the first of april.  Don’t miss it and tell friends that might be interested beforehand. Because they won’t get anything for free afterwards… 😉

    ReplyButler 3.01 – Text modules for Outlook

    Friday, March 19th, 2010

    The new version 3.01 of ReplyButler is available and introduces several nice new features.

    Now it’s not only possible to set the subject or add attachments using a text module, but you can also add CC or BCC. As a second new feature, you can now automatically include the first line from a text file into your boilerplate text (e.g. for a personal promo code).

    Administrating the text modules has become easier, too.  Now they’re not only available as menu, but the sidebar also shows them in a tree view.

    The update and all information about the program can be found on the product page: ReplyButler – Text modules for Outlook.

    Trick: Using URLs as text modules

    Saturday, March 13th, 2010

    When answering customer e-mails it’s often helpful to quote URLs for more information. To avoid typos, you can use ReplyButler’s text module engine to store them nicely in menus.

    And now comes the interesting part: If your website is multi-language, you can store multiple URLs (pointing to the same page, but in different languages) in the same text module. It’s still just one text module. Just one item that you have to click on. But ReplyButler knows that there’s more than one URL and will use the URL that you have entered for the language that was used in the current e-mail.


    More info:

    ReplyButler 2.06 for simple helpdesks

    Wednesday, June 24th, 2009

    The new ReplyButler version 2.06  is out. We’ve made a number of changes. The biggest is probably a simple and yet powerful support for case numbers (an important feature for Outlook helpdesks). The software can append a unique case number to the subject of any e-mail that you answer. You can choose the format of the case number yourself.

    Furthermore we made a number of smaller improvements like improved name recognition, faster mail handling, improved filter rules and fixes for text module handling.

    For more info about the product, please refer to the ReplyButler Homepage. For registered users the update is (as always) free.

    ReplyButler soon with case-numbers

    Thursday, May 28th, 2009

    ReplyButler, our tool for boilerplate texts in Outlook makes another step towards helpdesk solutions. The next release will be able to add unique case numbers (to the subject of the e-mails).

    More info here about ReplyButler, boilerplate texts and Outlook.

    Better Outlook boilerplate texts with RB 2.05

    Tuesday, March 10th, 2009

    We’ve just released ReplyButler 2.05.  The updates contains several small bug fixes and minor improvements.For example you can now remove items of the Top 10 list by right-clicking them.

    For more, please refer to the ReplyButler Homepage.

    Outlook boilerplate texts: ReplyButler 2.04

    Monday, December 29th, 2008

    We’ve just published the version 2.04 of our boilerplate text and helpdesk software. The new ReplyButler release fixes a problem that could happen with the registration of the software. Furthermore it introduces placeholders for date and time that can be used in signatures and text templates.

    If you’d to have like more info about ReplyButler please visit the ReplyButler homepage.