The Outlook & Sync blog

The new update 6.06 of our Outlook-Helpdesk-Software “ReplyButler” has arrived. The update improves the form detection for mails from webforms and allows you to insert tracking codes also into new e-mail

More information about the program can be found on the Outlook-helpdesk page.

The new version 9.16 of our Outlook sync program Easy2Sync for Outlook is now online. This update fixes another problem caused by changes on the Google server. In addition, you can now assign a category (and color) to the Team Calendar Sync.

More information about the program can be found of the Outlook sync page.

The new version 9.15 of our Outlook sync program Easy2Sync for Outlook is now online. The update fixes 2 more issues with the Google contacts sync.

More information about the program can be found of the Outlook sync page.

The new version 9.14 of our Outlook sync program Easy2Sync for Outlook is now available for download. The update fixes several issues with the Google contacts sync which came up due to changes on the server side.

More information about the program can be found of the Outlook syncpage.

We just published version 8.00 of our file-sync software Easy2Sync for Files. The update speeds up the sync, especially when you have a lot of files. Also repair folders can now be synchronized (helpful for OneDrive).

More information can be found on the file sync page.

The new update 6.05 of our Outlook-Helpdesk-Software “ReplyButler” has arrived. PlentyMarkets customers can now download the latest invoice of a customer fully automatically and attach them to an e-mail. This only needs to be activated for a text module. In addition, the links to the plentyMarkets admin interface have been improved.

More information about the program can be found on the Outlook-helpdesk page.

The new update 6.04 of our Outlook helpdesk software „ReplyButler“ available. The update fixes an issue with the plentyMarkets REST API, which is used to show customer data directly in Outlook.

More information about the program can be found on the Outlook-helpdesk page.

The new version 5.01 of our Outlook duplicate removal software 1-Click Duplicate delete for Outlook is now available. The update fixes 2 smaller issues regarding Exchange servers and startup problems.

More info about the program can be found on the Outlook-duplicate-removal page.

The latest update 3.02 of our auto-correction software for Windows “ZeroClick Spellchecker” is now available. This update improves several smaller aspects, like texts with question marks and issues with the caps lock key.

More information about the software can be found on the auto-correction page.

The new update 6.03 of our Outlook helpdesk software „ReplyButler“ is ready for download. The update allows you to create special cases of the salutation (“good evening”) and limit them to x times per y hours. (And has several smaller bug fixes, of course.)

More information about the program can be found on the Outlook-helpdesk page.

The new version 9.12 of our Outlook sync program Easy2Sync for Outlook is now available. The update fixes several minor details concerning setup, Exchange servers and sync with Google Contacts/Calendars.

More information about the program can be found of the Outlook sync page.

The new version 5.00 of our Outlook duplicate removal software 1-Click Duplicate delete for Outlook is now available. The update brings lots of new features and improvements.

You can now automatically keep the duplicate version with the longest folder name. In addition, the contact recognition now recognizes wrongly placed Mr/Mrs texts and can also clean up the comment when scrubbing contacts. Also, duplicate newsletters are now better recognized.

More info about the program can be found on the Outlook-duplicate-removal page.

The new version 1.15 of the TheBest Minimize to Tray is now available. Exceptions now work for 64-Bit programs, too. And you can choose to not automatically unminimize a program when it’s forced into the foreground.

If you want to know, how you can minimize any program into the tray, check out our program.

How can support requests be answered faster? Best in less than 2 seconds?

Impossible? No. ReplyButler brings many necessary features to your Outlook:

1. Names
   By default, ReplyButler recognizes customer names, their name, language and style. And automatically responds appropriately. With name and appropriate title. Even if you receive an e-mail from a website form, this will be detected automatically.
2. Good text modules
   Of course, knowledge is always required for support requests. Your knowledge. But once this is organized in text modules, you can retrieve and insert it in fractions of a second. So it is worthwhile to invest some time and make it perfect. For example with screenshots. Your customer will be pleased with a high quality response. Without a text module, convenience often triumphs and the answer becomes less perfect.
3. Automatic relevance
   ReplyButler automatically learns which text module is relevant when and displays proposals accordingly. You can also train the relevance search manually and define keywords that make the text module relevant. For example, if customers often ask if your hotel has WLAN, you can enter WLAN, WiFi and Internet as search keywords for the appropriate text module.
4. Automatic use
   For particularly strong keywords, such as error codes, you can activate automatic use in the properties of the text module. It is then inserted automatically if it is relevant. This, of course, speeds up the response speed enormously. Just click on “Reply” and the complete e-mail will be written for you. All you have to do is send it.

Curious? More information about our Outlook-Helpdesk System here.

The new update 6.02 of our Outlook helpdesk software „ReplyButler“ is available. The update improves the support for the search, the color configuration and the support of the French way of writing names.

More information about the program can be found on the Outlook-helpdesk page.