Archive for the ‘Trick’ Category

How to move your files

Friday, January 18th, 2008

Originally Easy2Sync for Files was “just” able to synchronize files. By now it has outgrown that small island and has become a feature continent. You can synchronize, copy, move and do lots of other things with your files. Simply create a new task and choose one of the “move” task types:

Move files

Yes, there’s more than one because you can decide if you want to keep the directory structure or move that, too. Perfect for doing a backup of your files! Try Easy2Sync for Files!

How to collect sync tasks (instead of stamps)

Tuesday, January 8th, 2008

One might argue if collecting stamps is a useful hobby. Collecting tasks however can be VERY useful. Both Easy2Sync for Outlook and Easy2Sync for Files feature something called “task collection” in the “new” menu:
Sync task

Task collections are special tasks that group several other synchronization tasks. Once the task collection is run (manually or automatically), it starts all the files in the collections. For example, I have a task collection “Backup” that runs all the different backup tasks that I use to back up different parts and projects of my harddisk to a removable medium. One click, one coffee and I can sleep better. 😉

BTW: This feature can be combined with a menu item of the “view” menu. It allows you to hide all the sync jobs that are member of a task collection from the main dialog. A great feature if you have so many sync jobs that it already messes up the main dialog, as it reduces the many synchronization jobs to a few task collections. 😉

Another BTW: You can easily recognize the task collections in the main dialog, as they don’t have an icon to indicate their task type (sync, copy, etc.). Since they can icorporate many task types (sync AND copy) it doesn’t make much sense to display an icon.
If you want you can test the Freeware Edition here.

How to synchronize your Opera Bookmarks for free

Sunday, November 25th, 2007

Opera is a great (free) browser. If you like it, too, you may want to synchronize your bookmarks between different computers. Since Opera stores all bookmarks in a single file, you can easily synchronize that with the Freeware Edition of Easy2Sync for Files. Forever, if you like, as the Freeware Edition doesn’t contian a time limit.

Easy2Sync has a special assistant for task that synchronize just one file:
Sync file

By default Opera’s bookmark file is named opera6.adr and is stored in C:\Program files\Opera\Profile (even though the path may be different on your system). To set up the task just drag the file from the local and the (shared) remote path into this dialog. When synchronzing, please note that Opera modifies the file every time you use a bookmark, so it’s best to synchronize often. 😉

Free file sync

Give it a try with our Freeware Edition of Easy2Sync for Files.

Protect your file sync configuration

Thursday, November 8th, 2007

Easy2Sync for Files offers plenty of configuration options. And if you’re the tech guy who did the job of configuration it for somebody else you may want to protect your work against accidental misconfiguration by the user.

Password protection

This can be done easily with Easy2Sync. You can protect the tasks (which contain the file sync information), the options, the service configuration, the start of the sync software or of a sync task. Well, practically everything. And you can display an information message (like “don’t do this yourself, call us instead”) and / or demand a password.

Want to have a test drive? Then try our Freeware Edition. It fully supports the passwords feature.

Trick: Synchronize your Text modules with Easy2Sync

Wednesday, October 10th, 2007

Our software ReplyButler is able to store (very complex) text modules in form of text module library. Each library equals a file on your harddisk.

Canned texts

If you’re using ReplyButler in a team environment you may know that you can store the library files on a network drive. ReplyButler can handle this and share access between the instances running.

But what if you’re using a laptop that’s not always connected to the network? No problem you can use your Outlook text modules there, too. Simply use Easy2Sync for Files to synchronize the .ClipTextLib files between the computers. If you all of your text module libraries are stored in the same folder on your harddisk (would be a good idea anyway), then even the Freeware Edition of Easy2Sync for Files can do this.

Synchronizing private contacts

Monday, September 24th, 2007

Outlook supports a “private” flag for contacts, calendar items and other items. Depending on your situation you might want to synchronize only private or non-private items. Or both?

No matter which combination you want, Easy2Sync for Outlook supports it. You can simply decide (for each object type indepently) if you want to synchronize or not. Transfer non-private contacts? Or only the private calendar items? Anything goes.

See for yourself:
Sync private Outlook contacts

Click here to try it and download the Freeware Edition.

How to use text modules in Outlook

Sunday, August 12th, 2007

Outlook is a great e-mail client, but shorthand text modules are not its strong suit. Some people suggest to use text expansion macros, but remembering them isn’t easy either, especially if you have a lot of text modules. (Most people who work in software support do.)

ReplyButler, can not only answer your e-mails with the right name, it also stores text modules. For this, it includes a new dialog bar, where you can see your text modules in a menu structure. Simply Ctrl+Click any of these items to add a new text module. (Or just click it to access the menu structure of your boilerplate texts.)

ReplyButler also allows language-specific text modules, variables, etc. But, then, that will be blogged on a different day. 😉

Please click here to try ReplyButler’s text moules in Outlook.

Free Article: Boilerplate Text in Software Support (3/3)

Tuesday, July 17th, 2007

(This artcle was previously published in the ASPects regarding ReplyButler, but now I’ll make it available to everyone.)

CHOOSING THE RIGHT PRODUCT

Did I catch you? Great, here are a few things you should consider when choosing the right boilerplate software for you.

1. Subfolders (Multiple levels)
These are absolutely essential if you want to stay organized.

2. General or integrated
If you plan to use boilerplate only in your e-mails you might want to look for a product that can be integrated into your mail client, making the texts easier to access. If you want to use it in other places, too (software development perhaps?), you should use a program than can cooperate with all applications on your PC.

3. Multi-Language
If you speak more than one language and answer support mails in the other language(s) you’ll find it useful to have your boilerplate text in multiple languages.

4. Multi-User
If your company is not a one-man-show, you’ll probably want to share your canned text with other persons. You could probably just copy the configuration files around, but it would be easier if the program supports a multi-user environment from the start.

5. Icons
You’ll probably look down on this point. But I’ve found it very useful because it’s easier to memorize an image than a text.

Good luck with your boilerplate!

Thomas Holz is the owner of www.itsth.com, a company offering the “Easy2Sync” file- and Outlook synchronization tools as well as the boilerplate software for Outlook “ReplyButler“.

Duplicates in different folders

Thursday, July 12th, 2007

One-click Duplicate Delete for Outlook contains a neat option that can easily be overlooked, because it’s tiny (but also very powerful):

It can find duplicates that are not in the same folders.

To enable it, just use the advanced scan mode and activate the corresponding option:

Outlook dupes

That’s all. Have try, Download 1-Click Duplicate Delete for Outlook.

Free Article: Boilerplate Text in Software Support (2/3)

Monday, July 9th, 2007

(This artcle was previously published in the ASPects regarding ReplyButler, but now I’ll make it available to everyone.)

ADVANCED BOILERPLATE ISSUES

If the boilerplates really become useful for you and your collection grows, you’ll face a different problem. Finding a text you’ve written months ago. That’s why you have to organize and maintain your texts. Giving the texts short headlines is essential and folders are very handy, too.

If you do support in multiple languages, you’ll probably want to use the same text in these languages, too. This can be difficult with most boilerplate products, as they don’t support it. As a workaround you can use folders or prefixes (or postfixes) with the language name in the headline (like “EN – Install problem”). But it’s important to use the same headline for the same issue, no matter what language the response is in. Otherwise you’ll constantly look for the wrong text. (Another mistake that I already made.)

The English language isn t very picky when it comes to addressing a person, but other languages offer more choices than simply “you”. Depending on your language and communication policies you may even want to store the same text in different styles: formal and informal. Otherwise you might easily end up with addressing somebody with his last name in the greeting phrase and using an informal addressing (“tu” in Spanish, for example) in the boilerplate. Sometimes texts are basically the same for several products or vary in other minor issues. So it makes sense to use one single boilerplate here and just fill in the gap when you re inserting the text.

Some boilerplate programs can ask for the gap text. If yours doesn t, simply use a placeholder like ######. The hash marks are great because you can very easily see them and it s less likely that you send out a mail where you didn t fill in the gap.

Free Article: Boilerplate Text in Software Support (1/3)

Wednesday, July 4th, 2007

(This artcle was previously published in the ASPects regarding ReplyButler, but now I’ll make it available to everyone.)

They have many names. The dictionary calls them boilerplate text, but you ll also find them as stationery, AutoText, templates, canned text or text macros. The idea is always the same: Type a text once-use it many times. This article is about why they are useful for software support and how to get the most out of them.

Customers are asking questions. And chances are that they’ll ask you the same questions over and over again (probably ignoring any FAQ). And you’re typing the same answers again and again. You don’t? Sure? Test it! For the next twenty answered mails, pause for a second and think if you didn’t write that answer (complete or in parts) before. You’ll see that it happens more often than you thought. Still, you probably refrain from storing these texts in some form, because of the extra work this causes. Organizing the texts, choosing a wording that can easily be reused later for another customer, etc. But this work quickly pays off; you just have to start it. And the more boilerplate replies you have ready, the more time you can save, you’ll see.

As a side-effect, you ll probably also deliver the answers to customers quicker than you used to. Since canned text makes answering e-mail easier, you re less likely to procrastinate the answers.

Boilerplate has another advantage. Customers sometimes are unfriendly or simply write stupid things. It’s tempting to let your feeling go wild and write a hefty response. That may be satisfying for the moment, but it will definitely backfire. Trust me, I already made that mistake. If you have a boilerplate response to handle the customer’s issue (written in a friendly tone) it’s much easier to give the customer a professional reply.

Furthermore, a boilerplate library makes it easier for other persons to do your support work. Either while you’re on holiday or if you permanently give the support job to somebody else. This way they have to know less about your products and your company policies because they can just use pre-written texts.

Creating and using your boilerplate forces you to organize and categorize your support cases. This will also make it easier for you to see what the typical questions are that the people keep asking. That s very valuable knowledge. Perhaps you can change your product or website to make these issues clearer even before the customer has to write you an e-mail?

Organizing your recorded texts for faster typing

Tuesday, June 19th, 2007

Organizing your canned texts for more efficient e-mail handling is great, but when you have lots of text, finding the right one can be a problem. (Even if you use the ReplyButler feature of organizing them in folders.)

For this problem ReplyButler has a great feature: The “Context” menu!

That is a new menu item that you will see your answer window in Outlook. Click on it and ReplyButler will display a lists of canned texts that could be useful to answer the current mail:

Context for recorded texts

Automatically.

It’s great, have a try.

Duplicates in different folders

Saturday, June 16th, 2007

One-click duplicates for Outlook contains a neat option that can easily be overlooked, because it’s tiny (but also very powerful). It can find duplicates that are not in the same folders. To enable it, just use the advanced scan mode and activate the corresponding option:
Outlook duplicate removal

Want to try? Get the demo here.

Trick: Command line sync for Outlook

Thursday, June 14th, 2007

Easy2Sync for Outlook has a neat user interface which is just great for most of us. But sometimes, you want to use batches or links. And for these occasion you can also run the sync from command line with parameters.

Our sync program for Outlook offers a lot of things to tweak here:

/SyncAllAndExit
/SyncAll
/SyncAndExit:MyTasktName
/Sync:MyTaskName
/FromAutostart
/IgnoreNetworkError
/NoSplash
/RunOutlookAfterClose
/Delayed
/Delayed:n

I won’t go into details here, most things explain themselves here, I think. If you’re interested, just run the program and press F1, there’s a link to the details in the programs help. (If you want to download the Freeware Edition, click here.)

Trick: Simple phrase recording with ReplyButler

Wednesday, June 6th, 2007

It pays off to record your typical phrases in e-mails and store these canned texts to reuse them later (like in a macro key recorder). And there’s a trick in ReplyButler to make this very easy.

Simply type your e-mails as usual. (Note ReplyButler requires Microsoft Outlook as e-mail client.) When you’ve written the text and it strikes you that you might want to re-use a part of it later, simply:

  • Select that part
  • In ReplyButler: Choose “Extras” / “Generate cliptext from selection”

And that’s it. Our keyboard tool “ReplyButler” will create a ClipText for you and ask for the folder to store it in.

Give it a try:

Canned text storageDownload ReplyButler